Sample application to export chat transcripts from a socialminer server. Cisco unified ccx administration guide, release 10. Cisco unified intelligence center user guide, release 11. Sep 11, 20 just found a few good videos explaining how to setup and use cisco unified information centre cuic on uccx v9. Audio tools are an essential part of any uc engineers toolkit. Uccx cuic url and allow users to view historical reports. Decouvrir cisco unified contact center express uccx. Cisco software is not sold, but is licensed to the registered end user. Aug 23, 2018 this document describes how to verify the licenses that are currently installed on the cisco unified contact center express uccx server, how to remove the licenses, and how to troubleshoot basic licensing issues.
Standard is available for embedded cuic in unified ccx. Download the version of the sample gadget that matches the finesse version. Feb 10, 2011 cisco uccx tools and resources resources tools answer file generator cisco unified communications compatibility tool cisco unified communications sizing tool can be used for uccx ace l. Virtualization for cisco unified intelligence center. Processes the response from the server, and extracts chat transcript data. Find answers to how to download recording files from cisco uccx 10 from the expert community at experts exchange. Get handson cisco uccx training in planning, installation and more with sunset learnings deploying cisco unified contact center express uccxd course. Uccx is defined as cisco unified contact center express frequently. Cisco has released software updates that address this vulnerability. Do to this kind of scripting you need to have a handle on string manipulation, xml, data type conversions and xpath. Find classroom certification training get selfstudy certification materials find elearning certification training take a practice certification exam download. Does anyone know how to access the cuic admin pages for uccx.
Mar 16, 20 cisco unified contact center express uccx initial setup posted on march 16, 20 by peter december 12, 2015 unified contact center express uccx is the solution for small to medium up to 400 agents call centers in ciscos unified communications suite. Cisco are now moving away from the hrc so good to get up to speed by watch through these. Mar 20, 20 uccx architecture posted on march 20, 20 by peter march 20, 20 uccx is an application server in the ciscos unified communications suite that provides basic or advanced ivr, call queuing, automatic call distribution acd, agent management like reporting and recording both built in, and using the quality management and advanced quality. A quick and dirty introduction to the cisco uccx script editor installation hello world. Cisco socialminer bulk chat transcript downloader github. Import these report templates to unified ccx to run the reports. Unified ccx users can access reports using cisco unified intelligence center and cisco. Cuic webpage does not load on ie 11 after the installation. The sso functionality is available in uccxuccepcce 11.
Atlantic digital can customize cisco uccx to meet your unique business and operational requirements. Hi, i dont want to integrate it wiith cce, but it is the only thing that i found in cuic documentation related to my problem. Registered users can view up to 200 bugs per month without a service contract. Cisco voip, cisco callmanager cucm, cisco contact center express uccx, cisco unity connection ucxm, video conferencing, asterisk and pbx. Cuic administration page oamp does anyone know how to access the cuic admin pages for uccx. Cisco unified contact center express report user guide 10. As it does in the standalone cuic configure email server to send scheduled reports section of the cluster configuration drawer chapter of the administration console user guide for cuic. Hello, ive seen guides that show you how to integrate cuic 11. After you perform the initial download of the realtime reporting.
Here are the top 20 uccx features that are requested by our customers, packaged and priced for simple integration. Cisco unified contact center express uccx initial setup. Citrix netscaler load balancer configuration for cisco unified intelligence center cuic configure ca signed certificate via cli in cisco voice operating system vos. Inova solutions, a cisco preferred solution partner, works closely with cisco to provide enhanced, cisco compatible realtime reporting solutions that deliver critical metrics to your team via customized views for wallboards, dashboards and mobile devices. Ibm informixsql syntax error, basic query from microsoft. Make sure ccx database is online and verify cisco unified ccx database service is in service from servicability page of ccx. Chapter 25 cisco ucce 11 5 configuration of cisco cuic reporting 11 5 voicebootcamp inc. Cisco unified contact center express directory traversal. Uccx cisco unified contact center express acronymfinder. Basically, what i want to do is use real time reporting capability of cuic to set up a wallboard for our call centar.
Cisco unified contact center express reporting user guide, release 12. For this reason the holidaycheck script is a great learning tool. This rest api provides the info, for this agent which are the valid values he can view data for in the ld gadget reports. The phone system technologies supported by total tec solutions through its partnering with empirical data llc now includes but is not limited to.
Whether you are looking for a substitution to cisco agent desktop or a supplement or alternative to cisco finesse, you have come to the right place. Aug 15, 2015 url for the uccx cuic web consoler is when initially logging in, use the uccx administrator credentials. No stock reports on cuic web page after an upgrade from 10. Using advanced data source integration and custom scripting capabilities, our team can transform your call center into a finely tuned, intelligent, automated, reliable and responsive contact center operation with clear visibility into ongoing operations and the current status. In these scenarios, refer to the incontact wfo customer guide to cisco jtapibib integrations, the incontact wfo customer guide to cisco tapi. Coupled with our deployment bundles these twenty features will cover the advanced features a strategic manager needs to create a highly optimized contact center and improve the customer journey. Uccx training deploying cisco unified contact center express.
Generate a cisco uccx report uplinx report tool youtube. Log in to the ssh command line cli of cuic, ld and ids. Apr 08, 2015 in this video, sunset learning instructor marty griffin demonstrates how to build and customize reports using cuic in cisco unified contact center express. You are now ready to add the next step to the getquoteclient. Can anyone point me in the right direction as how this should be done for 10. The eos notice for the cisco business edition 7000m server does not apply to the c220m3sff trc sku. Download the idp metadata file from the idp from the url. Bug information is viewable for customers and partners who have a service contract. Custom cisco unified contact center express uccx solutions. The information in this document is based on uccx version 11. This document describes the procedure to find,view and download logs from a unified contact center express uccx using the command line interfacecli.
I would like to use the uccx api in the following scenario and was wondering if. Ibm informixsql syntax error, basic query from microsoft bids to cisco uccx database. Nov 18, 2016 bug information is viewable for customers and partners who have a service contract. Administration console user guide for cisco unified intelligence. Uccx stands for cisco unified contact center express.
Customer guide to cisco uccx integrations 9 customer configuration overview the following table provides a highlevel overview of the customer configuration steps in cisco uccx integrations. The terms and conditions provided govern your use of that software. Cisco unified contact center express reporting user guide. The ccx notification service is used by finesse, uccx, and cuic in order to.
The following walk through provides stepbystep procedures for using audacity to create and edit prompts for use on cisco unified contact center express. If i understood correctly, this is possible plase correct me if im wrong. Configure the identity provider for cisco identity service to enable. Chapter 25 cisco ucce 11 5 configuration of cisco cuic. Get a smart account for your organization or initiate it for someone else. Cisco unified contact center express uccx or unified ccx and cisco unified ip interactive voice response unified ipivr contain a directory traversal vulnerability that may allow a remote, unauthenticated attacker to retrieve arbitrary files from the filesystem. Customer configuration steps for cisco uccx integrations 1 complete all necessary physical and ip connections between the recording servers and the lan. When initially logging in, use the uccx administrator credentials. In cisco unified intelligence center, dashboard is an interface that allows you to add reports, web pages urls. Collect cisco unified contact center express logs using. Notes on ucs tested reference configuration and specsbased support. In this video, sunset learning instructor marty griffin demonstrates how to create, use, manage, and customize dashboards using cuic in a uccx environment. How to download recording files from cisco uccx 10 experts.
Opening this url in a browser works fine, the xml is displayed. There are several use cases i wanted to highlight where these audio tools come in handy. Weve put together a collection of 101 free video training for cisco unified communications manager cucm that you can watch and learn. Installing a cisco unified contact center express uccx. If i download and import the stock reports from cisco website, does this create stock report definitions under report definitions. This document describes the various datasources on the cisco unified intelligence center cuic administration page in the unified contact center express uccx solution, their functionality, configuration, and troubleshooting techniques. How to collect logs for cuic, live data and ids cisco.
The video walks throughout the details of this script and provides, we hope, some useful instruction. Since there were no real time reporting templates available in cuic when i. Customer guide to cisco uccx integrations 5 cisco uccx can also be used in various combinations with cisco jtapibib, cisco tapibib, or passive voip recording. Hi folks, im looking for a guide to do custom reporting.
To access the administration console, direct a browser to the url. This document describes the scenarios in which cisco unified intelligence center cuic webpages stop loading on internet explorer ie after. Url for the uccx cuic web consoler is when initially logging in, use the uccx administrator credentials. Mostly its the historical reports section that we need to give users access too. When i add my ccx database to my standalone cuic, i get an incorrect password or user. Cisco unified contact center express report user guide, release. Farlon ucc desktop will help you harness the skills already in your call center and help you deliver great customer service. The problem is that cuic does not allow me to download the xml content to the finesse. In this video, sunset learning instructor marty griffin demonstrates how to build and customize reports using cuic in cisco unified contact center express. Im trying to get the reports to separate the date and time. To download documentation, submit a service request, and find additional information, see whats new in. Cuic and uccx are both informix datasources and are editable. So enough background and onto the process which is pretty straightforward considering its voice stuffs.
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